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Managers may refer an employee to EAP services or employees may seek services for such behaviors and circumstances as:
- People not performing to their usual standard
- Persistent lateness
- Inability to communicate clearly
- Inability to act as part of a team
- Unusual or changed behaviors
- Inability to take or make decisions
- Change in personal or work circumstances
The three most prevalent problems reported are: substance abuse, marital difficulties, and financial problems. However, other issues may include:
- Bereavement
- Health
- Emotional adjustment
- Inability to cope
- Anxiety
- Lack of skill
- Career crisis
- Personality problem
- Gambling, tobacco or food addictions
- Eager to please, wants to help rather than do, looking for a friend, cannot accept success, constantly worries about failure, dependent on others, indecisive, avoid responsibility, always taking on new work, never completes to deadlines, constantly at meetings.
- Talks aggressively, does not listen, bosses others, obstinate, fixed views and opinions, autocratic, unwilling to delegate, critical and contemptuous of others, unreasoned, envious, cannot take criticism.
- Cannot organize own work properly, blames others constantly, finds it difficult to finish jobs, defensive, secretive, has few friends, irrational, prone to panic, avoids personal contact, uncooperative, sometimes deprecating about the organization, uses memos, puts off work, anxious.
Internal EAPs are found in large organizations and are staffed by company employees. External EAPs provide services to employees on a contract basis and are located offsite. Cranberry’s EAP: Directions has a large staff of licensed therapists who specialize in a variety of counseling issues. One major advantage of providing counseling off-site is the confidentiality. Employee counseling files are stored at a physically separate location from personnel files. Quarterly utilization report to employers reflect numbers of employees, but NOT names.
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